Customer Service and Sales Representative
Tidal Vision Tidal Vision Raymond, WA Raymond, WA Full-time Full-time $22 - $24 an hour $22 - $24 an hour 10 days ago 10 days ago 10 days ago Tidal Vision Customer Service and Sales Representative Raymond, WA Who we are & what we do- We believe that sustainability should not require customers to compromise on price, convenience, or performance.
Our missionis to create positive and systemic environmental impact by making our biopolymer solutions cost competitive, more convenient, and better performing than the synthetic chemicals we displace.
We value innovation and take pride in challenging the status-quo; we choose to view obstacles as opportunities.
We encourage new ideas and love for our team to apply creativity and invent new solutions to meet challenging demands.
We practice open and direct communication to foster a collaborative working environment through our unique approach to work culture.
We invest in our employees and demonstrate that through our compensation and benefits programs and opportunities for growth and development.
The role- Our customer service and sales rep isresponsible for leading and ensuring effective sales order management.
Serves as the single point of contact to provide consistent, positive customer experiences and takes care of initial order entry, including management of order changes and order fulfillment coordination.
Building relationships with customers for life.
We offer medical, dental, and vision insurance, life insurance, 401(k) with employer match, EAP, tuition reimbursement, 21.
67 days of PTO and 10 holidays.
Your Informed Captain- Norm Davy is the Chief Commercial Officer of Tidal Grow AgriScience.
He leads a cohesive team of people who are incredibly welcoming, have each other's backs and enjoy Taco Tuesdays together.
They take their jobs seriously but are informal enough to relax and enjoy what they do.
What you'll do- Receive and process customer purchase orders.
Evaluate needs/opportunities and match them with Tidal Vision's products/services.
Build and sustain long-term customer partnerships Maintain up-to-date information on customers (contacts, products, requirements, etc.
).
Display effective interpersonal & communication skills (internal/external).
Deliver timely and accurate information to customers & internal business partners both verbally and in writing.
Collaborate with team members.
Coordinate all routine aspects of customer orders, requests, and inquiries.
Identify and use internal resources as needed to complete tasks.
Resolve problems/non conformances quickly.
Uncover and verify problems/non conformances.
Assist to resolve product quality issues in an efficient and timely manner, as applicable.
Complete all paperwork, reports and administrative tasks in a timely, complete and accurate manner.
Skills you own- Self-starter.
Must be able to work independently and with teams in the organization, connecting the dots, and bringing the appropriate team members together at the right times.
Energetic and Creative! We are looking for someone who thrives in working in a high energy, fast paced environment that is constantly changing.
Candid.
Someone who enjoys giving and receiving feedback.
Excellent interpersonal and communication skills (verbal and written), including strong in-person and phone sales skills, email and other written correspondence.
General knowledge of pricing and marketing strategy.
Our Ideal Candidate- We are looking for someone who can develop solutions to customer needs/opportunities.
The relationships we have with our customers are mutually beneficial and are built through establishment of rapport coupled with responsiveness to customer needs.
It is important that our Sales and Customer Service Representative can fulfill customer expectations with realistic commitments, actively listen, demonstrate knowledge of Tidal Vision's products and services, understand our mission statement & quality process, support team goals, is familiar with competitors and their services, and is comfortable with change.
0-2 years prior customer service, customer solutions and/or sales experience.
Bachelor's degree or related job experience preferred.
ERP/CRM experience preferred.
Job Type:
Full-time Pay:
$22.
00 - $24.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Parental leave Professional development assistance Vision insurance Experience level:
1 year Shift:
8 hour shift Day shift Morning shift Weekly day range:
Monday to Friday Work setting:
In-person Office Ability to commute/relocate:
Raymond, WA 98577:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Our missionis to create positive and systemic environmental impact by making our biopolymer solutions cost competitive, more convenient, and better performing than the synthetic chemicals we displace.
We value innovation and take pride in challenging the status-quo; we choose to view obstacles as opportunities.
We encourage new ideas and love for our team to apply creativity and invent new solutions to meet challenging demands.
We practice open and direct communication to foster a collaborative working environment through our unique approach to work culture.
We invest in our employees and demonstrate that through our compensation and benefits programs and opportunities for growth and development.
The role- Our customer service and sales rep isresponsible for leading and ensuring effective sales order management.
Serves as the single point of contact to provide consistent, positive customer experiences and takes care of initial order entry, including management of order changes and order fulfillment coordination.
Building relationships with customers for life.
We offer medical, dental, and vision insurance, life insurance, 401(k) with employer match, EAP, tuition reimbursement, 21.
67 days of PTO and 10 holidays.
Your Informed Captain- Norm Davy is the Chief Commercial Officer of Tidal Grow AgriScience.
He leads a cohesive team of people who are incredibly welcoming, have each other's backs and enjoy Taco Tuesdays together.
They take their jobs seriously but are informal enough to relax and enjoy what they do.
What you'll do- Receive and process customer purchase orders.
Evaluate needs/opportunities and match them with Tidal Vision's products/services.
Build and sustain long-term customer partnerships Maintain up-to-date information on customers (contacts, products, requirements, etc.
).
Display effective interpersonal & communication skills (internal/external).
Deliver timely and accurate information to customers & internal business partners both verbally and in writing.
Collaborate with team members.
Coordinate all routine aspects of customer orders, requests, and inquiries.
Identify and use internal resources as needed to complete tasks.
Resolve problems/non conformances quickly.
Uncover and verify problems/non conformances.
Assist to resolve product quality issues in an efficient and timely manner, as applicable.
Complete all paperwork, reports and administrative tasks in a timely, complete and accurate manner.
Skills you own- Self-starter.
Must be able to work independently and with teams in the organization, connecting the dots, and bringing the appropriate team members together at the right times.
Energetic and Creative! We are looking for someone who thrives in working in a high energy, fast paced environment that is constantly changing.
Candid.
Someone who enjoys giving and receiving feedback.
Excellent interpersonal and communication skills (verbal and written), including strong in-person and phone sales skills, email and other written correspondence.
General knowledge of pricing and marketing strategy.
Our Ideal Candidate- We are looking for someone who can develop solutions to customer needs/opportunities.
The relationships we have with our customers are mutually beneficial and are built through establishment of rapport coupled with responsiveness to customer needs.
It is important that our Sales and Customer Service Representative can fulfill customer expectations with realistic commitments, actively listen, demonstrate knowledge of Tidal Vision's products and services, understand our mission statement & quality process, support team goals, is familiar with competitors and their services, and is comfortable with change.
0-2 years prior customer service, customer solutions and/or sales experience.
Bachelor's degree or related job experience preferred.
ERP/CRM experience preferred.
Job Type:
Full-time Pay:
$22.
00 - $24.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Parental leave Professional development assistance Vision insurance Experience level:
1 year Shift:
8 hour shift Day shift Morning shift Weekly day range:
Monday to Friday Work setting:
In-person Office Ability to commute/relocate:
Raymond, WA 98577:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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